FAQs

Can I have my pet vaccinated?
We are currently vaccinating puppies, kittens, and rabbits with their first vaccinations, and dogs having their first booster at 15months old.
If you are bringing puppies or kittens to us for vaccination, please bring them in a carrier to enable us to collect them from you safely.

We are now also vaccinating adult cats and dogs and rabbits. It is fine for your pet to go up to 3 months over their due date for annual vaccination.

Can I have my pet neutered?
We are now able to neuter all species. We are dealing with a backlog due to restrictions placed on us over the past few months and so will be prioritising those that need it most urgently for welfare reasons.

How can I get medication or food for my pet?
If you have a request for repeat medication or flea/worm control for your pet, please email us on

Buckhurst Hill:
reception@pvgvethospital.co.uk
Walthamstow:
Walthamstow@pvgvethospital.co.uk
Romford:
Romford@pvgvethospital.co.uk

Please allow at least 2 working days for requests to be processed.
We can arrange a ‘no contact’ collection from the practice or we can post medications out if required.

What happens if I have to attend the practice with my pet?
We are following government guidelines and currently not allowing any owners into the building with their pets. Our vets will meet you outside to discuss your pet’s condition, and then will collect your pet, take them into the building for examination, then discuss with you their findings and plan, treat your pet and then bring them back out to you. You may come into reception to collect medications and settle your account.

Can I be with my pet during euthanasia?
Yes, we have developed protocols to allow you to be with your pet during euthanasia whilst maintaining social distancing. Please ask a member of our team if you require further information.

What if I am self-isolating or ill?
Please do not come to the practice if you are self-isolating or ill. If at all possible we would encourage you to ask a friend or family member to bring your pet or collect medication as necessary. If this is not possible at all, please discuss this with our reception team so that we may help serve you best.

Can I have my pet’s nails clipped or anal glands emptied?
Yes, we are providing a full service now.

How is the best way to contact you?
For non-urgent enquiries, repeat medications or for and worm control, please email us on

Buckhurst Hill:
reception@pvgvethospital.co.uk
Walthamstow:
Walthamstow@pvgvethospital.co.uk
Romford:
Romford@pvgvethospital.co.uk

If your pet needs urgent attention please call the surgery on the normal number for your branch